Your order confirmation and shipping email are the best places to start. The shipping email includes tracking for your package.

Your order confirmation and shipping email are the best places to start. The shipping email includes tracking for your package.Our shipping policy gives a processing estimate of 2&#x2013;3 business days, excluding weekends and holidays. Busy launch periods can take longer. A shipping label can take up to 48 hours to show a tracking update; a label alone does not mean the carrier has your package.If tracking has been quiet for several business days, email <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> with your order number. If your order has more than one shipment, check each tracking link. Delivery dates are estimates, not guarantees.<a href="https://petnugget.com/policies/shipping-policy">Read our shipping policy</a>

Where is my order?

Enter your address at checkout to see the available shipping methods, price and delivery estimate before paying.

Enter your address at checkout to see the available shipping methods, price and delivery estimate before paying.The current shipping policy provides free standard shipping on subscription orders. One-time orders qualify at $50 or more after discounts and before taxes. For other orders, checkout shows the shipping charge.If checkout does not accept your address, email <a href="mailto:hello@petnugget.com">hello@petnugget.com</a>. We can check whether the issue is an address entry or an unavailable shipping destination before you try again.<a href="https://petnugget.com/policies/shipping-policy">Read our shipping policy</a>

Shipping costs and destinations

Email hello@petnugget.com as soon as you spot the problem. Include your order number and the change you need.

Email <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> as soon as you spot the problem. Include your order number and the change you need.Once an order has entered fulfillment, we may not be able to change it. Sending a request does not confirm that an order has been changed or canceled. Wait for our confirmation before placing a replacement order.For a subscription, changing future deliveries and changing an order already being prepared are separate requests. Tell us if you need help with both.

Can I change an address or cancel an order?

A few places to check when tracking says delivered, and how to ask our team for help.

That is frustrating, especially when you have been looking out for it. Check the delivery location shown in the carrier update and ask anyone at home who may have brought the package inside.If it is still missing, email <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> with your order number. Tell us what the tracking page says and what you have already checked. We will review the delivery with the carrier or fulfillment partner. Contact us as soon as you notice the problem.

My package says delivered, but I cannot find it

Tell us what arrived and share a few clear photos so we can help with the next step.

Email <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> with your order number and clear photos of the package and product. If there is a problem with the jar or chews, include a photo of the lot information too.Keep the packaging while we review the issue. Please contact us before mailing anything back. We will confirm the appropriate replacement or refund after reviewing what happened.If you are worried about your dog&#x2019;s health, contact your veterinarian; our support inbox cannot provide veterinary care.

Something arrived damaged or incorrect

Check for separate shipments, then tell us which item is missing.

Check the items listed in your shipping email first. An order can have more than one shipment, each with its own tracking link.If an item marked as shipped is missing from the package, email <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> with your order number and what arrived. Keep the packaging while we check the packing and shipment records. You do not need to place another order while we investigate.

Part of my order is missing

Check your inbox and spam folder, then let our team help find your order.

Check your spam folder and any other email address you may have used at checkout.Still nothing? Email <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> with the name and email used at checkout and the approximate order date. Please avoid placing a second order until we have checked for the first one.Do not send your full card number, password or sign-in codes. A pending bank entry alone does not tell us whether an order was completed.

Orders & delivery