How to ask for help under Pet Nugget’s 90-day satisfaction guarantee.

If Pet Nugget is not right for you, contact <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> within 90 days of delivery with your order number and a brief explanation. The current policy provides a full refund for the product under the satisfaction guarantee, including subscription orders.We generally do not ask you to mail opened product back. Please contact us before returning anything; if a return is needed, we will provide instructions and the correct return address.Other returns, exchanges and shipping charges have their own terms in the full refund policy. Damaged, defective or incorrect orders should be reported promptly so we can review the problem. A support request is not a refund confirmation.<a href="https://petnugget.com/policies/refund-policy">Read the full refund policy</a>

The 90-day satisfaction guarantee

Where an approved refund goes and how long it may take to appear.

Approved refunds go to the original payment method. The current policy asks you to allow up to 10 business days after approval for the refund to appear; your bank or card issuer may need additional processing time.If more than 15 business days have passed since approval, email <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> with your order number. We will check the actual refund record.A request, an approval and a refund being issued are separate steps. Keep the refund confirmation so you can refer to its date and amount.<a href="https://petnugget.com/policies/refund-policy">Read the full refund policy</a>

When will an approved refund appear?

Help us check whether you are seeing two completed charges or a pending authorization.

Email <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> with your order number, the dates and amounts you see, and whether your bank labels them pending or completed.We will compare that with the payment and order records. Please do not place another order while we check. If a screenshot would help, crop out your full card number, account number, balance and unrelated transactions.We will confirm what happened before discussing a refund.

I see two charges for one order

Contact our team before mailing a return so you have the right instructions and address.

Please contact <a href="mailto:hello@petnugget.com">hello@petnugget.com</a> before mailing anything back. We will confirm whether a return is needed and provide the right instructions and address.The address in our email footer is our mailing address. It is not a return authorization or confirmation of a returns location.If we have already authorized a return, keep the carrier receipt and tracking number. A carrier delivery scan and a completed refund are separate steps.<a href="https://petnugget.com/policies/refund-policy">Read the full refund policy</a>

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